Help
Frequently asked questions
Short answers to the common questions about ordering CritStones dice from GlassStaff, Europe's biggest tabletop dice brand: shipping from our warehouses in Boskoop, the Netherlands and the US, 60-day returns, and the CritStones lifetime warranty. Every guide, promise and page is gathered in The Guild Hall. If your question is not here, message us and a person answers.
Orders & shipping
Getting your dice to you
When will my order ship?
Order before 13:00 CET on a weekday and it usually leaves our warehouse in Boskoop, the Netherlands, the same day. You get a tracking link by email the moment it ships. Delivery times by zone are on the shipping page.
Where do you ship from?
Two warehouses: one in Boskoop, the Netherlands, for the EU and most of the world, and one in the US for US orders. The customs rule for your country is on the shipping page.
When is shipping free?
Above an order-value threshold that depends on your country: for example over €35 in the Netherlands, over $35 in the US, over €75 in Belgium, France, Germany, Italy, Spain, Portugal and Luxembourg, and over €100 in the United Kingdom, Ireland, Switzerland, Austria, Finland and Sweden. The rate table has every zone.
My tracking has stopped moving. What should I do?
Give it a business day or two; couriers sometimes scan late. Still stuck? Message us and we chase it. Genuinely lost parcels get resent or refunded, your pick.
Can I change or cancel my order?
If it has not shipped yet, usually yes: email info@glassstaff.com with your order number as fast as you can. Once the courier has it, the 60-day return window has your back instead.
Returns & warranty
Changed minds and broken dice
What is your return policy?
60 days from delivery, for any reason. Email us first, we send a return label, and refunds go to your original payment method within 10 business days of arrival. The returns page walks through it.
A die broke. Do I need a receipt?
No receipt archaeology required. Every CritStones die is covered by the CritStones lifetime warranty: one free replacement per player, postage on us, however long you have owned it. Read the promise or file a warranty claim.
My order arrived damaged or wrong.
Message us right away and we make it right: replacement or refund, whichever you prefer. Your order number and a photo of the damage speed things up.
Does the warranty apply if I bought at a game shop?
Yes. The CritStones lifetime warranty applies whether you bought direct or from one of the 350+ shops in 20+ countries that stock CritStones: one free replacement per player, postage on us. You file a warranty claim the same way as everyone else.
Dice & materials
The product questions
What is the difference between the materials?
CritStones come in six material families: sharp-edge resin, liquid core, metal, hollow metal, glass and gemstone. They differ in weight, sound, feel and price far more than in fairness. The full comparison lives in Dice materials, explained.
Are liquid-core dice balanced?
Yes, and we did not just claim it: we rolled one 10,000 times and published the 10,000-roll balance test in full. The core is sealed, decorative and innocent.
What comes in a set?
Every CritStones set is a complete seven-die set: d20, d12, two d10s, d8, d6 and d4. New to what each die does? D&D dice explained covers all seven.
How should I care for my dice?
Soft rolling surfaces, no harsh cleaners, and keep metal away from resin in storage. The full guide is at Caring for your dice.
Where can I buy CritStones in person?
In 350+ shops in 20+ countries. Where to buy lists them, and the event calendar shows the conventions and TTRPG events across Europe where you can meet us in person.
Wholesale & custom
For shops and creators
I run a game shop. Can I stock CritStones?
Please do; you would join 350+ shops in 20+ countries. Stock CritStones has the pitch. A trade account gets you trade pricing and your own account manager, and the Wholesale FAQ covers the trade questions.
Can you make custom dice for my game or Kickstarter?
Yes. Custom dice for Kickstarter campaigns, publishers and brands are designed in house, like the rest of the range. Start on the custom dice page.
How do I contact you?
Email info@glassstaff.com, call +31 (0) 85 333 26 57 on weekdays, or use the contact page. A real person reads everything.
Still stuck?
Ask us the question the FAQ could not guess
Order number in hand if it is about an order; curiosity is enough for everything else.
Contact us