Metal
Built like a knight in full plate. Metal CritStones shrug off the sort of drop that would end a lesser die, but resilient isn't the same as immortal. If a die ever chips, dents, or loses its finish, your first replacement rolls out on us.
The CritStones Promise
Roll them for life.
The CritStones Promise is the lifetime warranty from GlassStaff, Europe's biggest tabletop dice brand, on every CritStones and WarStones die: one free replacement per player, postage on us, whether you bought direct or at one of 350+ shops in 20+ countries. Welcome, fellow roller, whether you play RPGs or wargames. Buy a set of CritStones and they're yours to roll from now until your final saving throw. If a die ever fumbles on you, we make it right: a fresh die, postage on us, no saga required.
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Lifetime warranty
Every material
One free replacement
We pay the postage
One promise, word for word
Elke CritStones of WarStones dobbelsteen valt onder onze levenslange garantie. Beschadigd, gebarsten of troebel: je eerste vervanging is gratis, zonder gedoe.
Your rights come first
Your legal 2-year rights. Plus a lifetime on top.
In the EU, the law already grants you two years of statutory protection, yours no matter what, and we wouldn't dream of touching it. The CritStones Promise doesn't replace that. It sits on top, and it keeps rolling for as long as you do.
- EU statutory rights, untouched. Nothing here shortens or waives the two years the law already hands you.
- Changed your mind? You have 60 days. Send dice back in original condition within 60 days of delivery, for any reason, and get a full refund. See how returns work or the refund policy. The promise sits on top of that, never instead of it.
- Vanished in transit or smashed in the post? We replace it, no questions asked, postage on us. There's no insurance upsell hiding in the fine print.
- One inbox, a real person behind it. Every claim sent to warranty@glassstaff.com is read and answered by one of the crew who design your dice. No auto-replies.
Bought them at a game shop, not from us? The promise still holds.
Your CritStones packaging is your proof of purchase, and the promise travels with the dice. So it holds at any of the 350+ shops in 20+ countries that stock CritStones (see Where to buy), not just glassstaff.com. Wherever your dice found you, we designed them, and we stand behind them.
Warranty by material
Six materials. One promise.
Not sure what yours is made of? Dice materials, explained walks through all six.
Sharp-edge resin
Those crisp, faceted edges are what make the numbers pop and the rolls feel true. Handled hard enough, a corner can still chip or crack. When it does, one email brings a fresh die.
Liquid core Best protected
A tiny sea sloshing inside a die is pure table magic, and also the most delicate thing in the range. So this is where the promise works hardest. Any leak, crack, or cloud, and we make it right, no questions asked.
Glass Best protected
Gorgeous, weighty, and honest about being glass. It survived the dragon, sure, but a tile floor is another matter. That's exactly why glass gets our fiercest protection of all. If it ever chips or shatters, your first replacement is on the house.
Gemstone
Cut from real stone, so every die is one of a kind, natural veins and inclusions and all. Stone can carry a hidden fault line no one sees coming. If yours ever cracks or breaks, we send another, no interrogation.
Hollow metal
The look of solid metal with a lighter, hollow heart, which means a thinner wall doing the work. If the shell ever dents or splits, don't sweat it. Your first replacement is on us.
If something goes sideways
A warranty claim is one email.
No forms, no receipt hunt, no runaround. Tell us what happened and we take it from there. Nobody gets blamed, least of all you.
1
Send a photo
Email warranty@glassstaff.com with a quick photo of the fallen die and a line about which set it hails from.
2
A person replies
One of the crew reads your email and sorts it in the same thread. No ticket queue.
3
A fresh die rolls out
We send a new die to stand in for the broken one, postage on us.
The crew behind the promise
The same small crew that designs and packs your dice reads and answers every claim. Meet the Guild.
The one catch
One free replacement, and we mean free.
Every player gets one no-questions-asked replacement, postage on us, whether you bought direct or from a game shop. Keeping it to one is how the promise stays real for everyone, not just the few who kick up the biggest fuss. Had a genuinely rotten run of luck twice? Talk to us. We're reasonable, and luck famously isn't. All we ask is that you don't treat the promise like an all-you-can-roll buffet. That's the whole catch, and there isn't a sneaky second one hiding behind it.
CedriqueFounder, GlassStaff
Keep them pristine
A little care, far fewer claims.
None of this is required, and the promise stands either way. But a few small habits keep the pretty ones pretty, and keep the coffee table from claiming another victim. For the long version, read Caring for your dice.
- Give glass and liquid-core dice a soft landing. A padded tray or a slotted case means the fragile ones roll onto something forgiving instead of hard oak.
- Keep metal sets in their own corner. Stored loose together, the finishes can scuff each other over time. A little distance keeps every set looking sharp.
- Wipe, don't soak. A quick pass with a soft cloth is all they need. Skip the long baths, and please, never the dishwasher. That's one save your dice will not make.
- Rotate your sets. Spread the rolling love around, and no single set takes every hit.
The fine print, in plain words
No asterisks. Here's exactly how it works.
We pay the postage. The replacement die ships at our cost. There is never a fee to make a claim.
Packaging is proof. Your box or insert counts as proof of purchase, including dice bought from a game shop.
One die, not a whole set. We send a fresh copy of the die that broke, so your set stays complete.
One free replacement per player. Past the first, send word anyway. We look at it case by case, and we're reasonable.
Roll the ones you love
Pick the set you can't stop looking at. We've got the rest.
Fragile, flashy, one of a kind, roll whichever calls to you. The promise has your back either way, for life.