FAQ
Here are the answers to most of your questions. Is your question not here? Please ask us and we will get back to you as soon as possible!
Who is Glassstaff?
We are people with a passion for tabletop gaming and art!
From humble beginnings we worked hard to draw our designs and create our products that help bring your games to life!
What's your shipping policy?
We offer free shipping on all US orders of $35 and up.
All other shipping rates will be automatically calculated for you in the checkout
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my orders?
It depends on where you are. We have two locations, one in the US and one in the Netherlands. We process most orders within 1 - 2 businessdays
US Shipping
US Orders will take 5-7 business days to arrive and will be shipped domesticly.
EU Shipping
We only offer stickers and keychains in our store in the EU. Those will be shipped to you from the Netherlands.
You can still order all other products, but they will come to you from our store in the US and can take anywhere from 7-16 days.
International Shipping
International deliveries can take anywhere from 7-16 days. Delivery details with tracking will be provided in your confirmation email.
Can I return or refund my product?
Ofcourse! We are happy to work with you to get a refund or a new product if anything is wrong with it. Please contact info@glassstaff.com.
How can I set up a wholesale account?
We offer great discounts for stores as part of our Shop Keepers Program. Our partner Forged Gaming handles all our wholesale accounts, please sign up for a wholesale account on their website.
Or check out Wholesale for more info
Can I request a custom design, product or alteration?
Ofcourse! We are always very eager to work with people to make their dream gift or project come true.
Just contact us or send us an email with your ideas and we'll see what we can do!